Privacy Policy

We believe transparency builds trust. This policy explains exactly what information we collect, why we collect it, and how you can control it.

Last updated: June 7, 2026

Data we sell: None. We never sell your personal data to third parties.

Retention: Account data is anonymized or deleted within 90 days of account closure, unless a longer period is required by law (see Section 6).

Your rights: Access, correct, delete, or export your data at any time.

1. Information We Collect

This section, together with our California Privacy Notice, serves as our notice at collection: we make it available to you at or before the point at which we collect your personal information (for example, a link is presented at sign-up and checkout).

Information You Provide

• Account details: name, email address, and password when you register.
• Payment information: billing address and payment method (processed by our PCI-compliant payment provider — we do not store full card numbers).
• Profile preferences: content ratings, language, watchlist, and household profile settings.
• Order and shipping information: the delivery address, recipient name, and contact details you provide for Merchandise orders and for shipping items won in Auctions.
• Event and ticket information: ticket purchases, attendee details, check-in/scan data, and any accessibility or seating requests you submit.
• Donation and bidding information: donation amounts and optional messages you submit, and the bids you place in Auctions.
• Referral information: the referral links or codes you share or redeem, which allow us to connect a referring account with a referred account.
• Communications: messages you send to our support team, including conversations with our AI chat assistant, and content you submit through forms.

Information We Collect Automatically

• Viewing history: titles watched, timestamps, completion rates, and playback quality.
• Device data: device type, operating system, browser, unique device identifiers, registered devices, and IP address — including signals used to enforce concurrent-stream and device limits.
• Usage data: pages visited, features used, clicks, search queries, and session duration.
• Location data: approximate geographic location inferred from your IP address to determine content availability and applicable pricing or taxes.
• Event capture: where you attend an in-person or hybrid Event, your image, likeness, or voice may be captured in photography, video, or live streams of that Event.
• Cookies and similar tracking technologies (see Section 5 below), including codes used to attribute referrals and apply coupons.

2. How We Use Your Information

We use the information we collect solely for the purposes described below. We do not use your data for purposes incompatible with those for which it was collected.

• To provide and personalize the Service, including recommendations based on your viewing history.
• To process subscriptions, payments, Merchandise orders, Tickets, Donations, and Auction transactions, and to send related account communications.
• To fulfill and ship Merchandise and Auction items, and to manage Event entry and ticketing.
• To operate our referral and coupon programs, including verifying eligibility and detecting referral or promotional fraud.
• To operate our AI chat support and human support, including reviewing conversations to resolve your issue and improve the quality of support.
• To send transactional emails (receipts, password resets, account and order alerts) and, where you have opted in, promotional communications.
• To detect, investigate, and prevent fraud, abuse, chargebacks, and security incidents — including enforcing concurrent-stream, device, bidding, and ticketing limits.
• To comply with legal obligations and enforce our Terms of Service.
• To analyze usage trends and improve the performance and content of the Service.
• To support live features, including real-time viewing rooms, chat, and community interactions, and to produce and promote our Content and Events.

3. Sharing & Disclosure

AzloTV does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to operate the Service — including cloud hosting, payment processing, shipping and fulfillment partners, ticketing and event partners and venues, customer support software, analytics tools, and the providers that power our AI chat assistant. These providers are contractually obligated to use your data only as directed by AzloTV and to maintain appropriate security standards.

Where our AI chat support is powered by a third-party AI provider, the content of your support conversations may be processed by that provider solely to generate responses and operate the support feature, subject to contractual confidentiality and security obligations. We do not authorize providers to use your conversations to train their general-purpose models except as permitted by our agreements with them.

Legal Requirements

We may disclose your information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of AzloTV, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

We will never share your viewing history, watch preferences, or personal profile data with advertisers.

4. Data Retention

We keep each category of personal information only for as long as reasonably necessary for the purpose we collected it, after which we delete or de-identify it. We do not retain personal information indefinitely without a justification. The periods and criteria for each category are:

| Category of personal information | Retention period / criteria |

| --- | --- |

| Account details (name, email, password, profile preferences) | For the life of your account; anonymized or deleted within 90 days of account closure, subject to legal-retention exceptions below. |

| Financial & transaction records (payment, billing/shipping address, Merchandise, Ticket, Donation, and Auction records) | 7 years, to comply with applicable accounting, tax, and consumer-protection laws. |

| Internet/usage & viewing history (titles watched, usage data, search queries, device data) | While your account is active; you can delete viewing history at any time in account settings. Retained no longer than needed to provide and secure the Service. |

| Geolocation (approximate, from IP) | Used transiently for content availability, pricing, and fraud prevention; not retained as a standalone profile beyond what those purposes require. |

| Event audio/visual capture (image, likeness, voice at Events) | Retained as part of the recording, broadcast, or promotional material in which it appears, consistent with the media release in our Terms. |

| Support communications (including AI chat transcripts) | A limited period to operate and improve support and resolve disputes, then deleted or anonymized. |

| Aggregate / de-identified data | May be retained indefinitely; it no longer identifies you. |

| Auto-renewal consent records | Retained for at least the period required by law (generally the longer of 3 years or 1 year after the subscription ends). |

Where law requires us to keep certain information longer (or where it is needed to establish, exercise, or defend legal claims), we retain it for that period and then delete or de-identify it.

5. Cookies

AzloTV uses cookies and similar technologies (local storage, pixel tags) to operate and improve the Service. You can control cookie preferences through your browser settings or our in-app privacy controls.

Types of Cookies We Use

• Essential cookies: required for authentication, security, and core functionality, including applying coupons and attributing referrals. Cannot be disabled.
• Performance cookies: help us understand how users interact with the Service (e.g., which pages load slowly).
• Preference cookies: remember your settings, such as language and playback quality.
• Analytics cookies: collect aggregate data on usage patterns to improve the Service.

We do not use third-party advertising cookies or tracking pixels for ad targeting.

Do Not Track & Global Privacy Control

Because we do not sell or share your personal information or track you across third-party websites for advertising, our response to browser "Do Not Track" (DNT) signals is the same whether or not a DNT signal is present: we do not perform cross-context behavioral tracking either way. Where your browser or a permitted extension sends a Global Privacy Control (GPC) signal, we treat it as a valid request to opt out of any sale or sharing of personal information under applicable law. We do not allow third parties to collect personally identifiable information about your online activities over time and across different websites through the Service for advertising.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request erasure of your personal data, subject to legal retention requirements.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to our processing of your data for certain purposes.
• Restriction: request that we limit how we use your data in specific circumstances.
• Withdrawal of consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, visit Settings → Privacy in your account, or contact us at privacy@azlotv.com. We will respond within the timeframe required by applicable law — within 45 days for requests under the CCPA/CPRA (extendable by a further 45 days with notice), and within 30 days for requests under the GDPR. We will verify your identity before responding and will not discriminate against you for exercising your rights.

California Residents

If you are a California resident, please also see our California Privacy Notice, which describes your rights under the CCPA/CPRA — including the rights to know, delete, correct, and opt out of sale/sharing — and confirms that we do not sell or share your personal information. Because AzloTV operates exclusively online and has a direct relationship with you, you may submit privacy requests by email or through Settings → Privacy; a toll-free telephone number is not required.

Financial Incentives

Our referral program rewards a member with account credit when they introduce a genuinely new customer; the reward is tied to the new customer's qualifying purchase, not to either person's personal information, so we do not consider it a "financial incentive" for the use of personal information under the CCPA. Our optional marketing emails are based on consent and do not change the price or level of service you receive. If we ever offer a program that conditions a price or service difference on your personal information, we will provide a separate notice of financial incentive — including its material terms and a good-faith estimate of the value of the data and the method used to calculate it — and obtain your opt-in first.

7. Children's Privacy

AzloTV is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16, and we do not knowingly sell or share the personal information of consumers under 16. If we become aware that we have inadvertently collected such information, we will delete it promptly. California users under 18 may also request removal of content they posted, as described in the "California Residents" section of our Terms of Service.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@azlotv.com.

8. International Transfers

AzloTV is based in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country.

Where required, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission and equivalent mechanisms for other jurisdictions.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you via email or a prominent notice in the Service at least 30 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

We encourage you to review this Policy regularly to stay informed about how we protect your information.